IT Managed Services
Are you looking to buy hours or better results?
IT Managed Services in Albuquerque and Santa Fe can be tough to choose if you’re not asking the right questions. Too often we are asked about hours and not about the results we provide. What do we mean by better results?
97.4% customer satisfaction (Q2 2019)
49.8 minute average response time (Q2 2019)
24.6 minute average resolution time (Q2 2019)
29.9% reduction in support tickets from year one to year two across our client base
When you work with Steady Networks, you pay a flat monthly for our IT services. That includes everything you need to support your business; from anti-virus and backup software to help desk support and strategic planning. No more estimating your monthly IT costs, with our managed services you can always expect high-quality IT support and management that fits your budget with a predictable bill and predictable results.
Fill out the form on this page to schedule a free consultation and learn more about a Managed Service Plan that is right for your business.
With Steady Networks Managed IT Services your company will be able to achieve:
Faster Response Time
There’s a trick to providing faster response times for our customers: generate fewer tickets! Our customers experience a 29.9% reduction in support tickets in year two compared to year one. The more aligned our customers are with technical best practices, the quieter our support desk, the faster we can support you when you do have an issue.
We average a 29.9% reduction in technical issues your team is dealing with by the first year. IT doesnt have to be an everyday struggle – let us provide you with our over 15 years of guidance and show you how to get that precious time back for your team. You want to be efficient with your operating budget? IT management is a great place to start.
We remediated 3392 backup issues from 9/1/2018 to 9/1/2019. Most of those issues were minor, but plenty of them required extra time and attention to resolve. We’re not here to brag about how many problems we have with backups – rather we want to point out that no backup solution is set it and forget it. How closely are your backups being watched right now? If you’re not sure, give us a call.
Are you and your IT in the same page? We held 110 strategy sessions with our clients between September 2018 and September 2019. Too often we hear about the IT driving strategy instead of the other way around. Built into each of our Managed Service Programs is dedicated time for long term technology planning and budgeting. How will you know if you need a new server, or a cloud migration, or a system upgrade? Our process takes the guesswork out of your 3 year plan and lets us develop a strategy to accomplish your business goals.
A Predictable IT Budget
Stop getting blindsided or nickel and dimed by complicated bills based on hours, PCs, block time and all the rest. If you meet with us for a free consultation we will give you a flat fee monthly quote from our first meeting. We know what it takes to support your Albuquerque or Santa Fe business, so you can expect clear and concise pricing right from out first meeting. Fill out the form on the right hand side of the page and get more information right away.
In our business, we have to stay focused on what we do best and not worry about limitations caused by our network. Steady Networks has allowed our computer network to be invisible in our day to day operations. They have done a great job and been a very responsive partner. I like their web-based ticket tracking system. Their processes make technical support and service for my employees much easier and we rely on the responsiveness we have received from the entire Steady Networks team. I would recommend them to any business that needs this kind of service. Can your provider deliver the kind of service that makes the computer network and hardware management a non-issue? That has been the key for us. Carlos Angulo
COO Flagship Food Group